The FA Player Status team is pleased to announce the launch of playerstatus.thefa.com, a dedicated customer service platform designed to better manage the administration of registration-related queries and submissions (i.e. International Clearance), alongside an extensive self-help portal, allowing customers to access guidance on common queries, or submit a ticket for personalised assistance.

The team receives a large number of inquiries across a range of different areas and stakeholders, which can present challenges in managing volumes and ensuring swift resolution and ownership of issues. The decision to transition to a customer service platform is aimed at expediting the team’s query-handling processes whilst empowering customers with self-service capabilities to help swiftly address their concerns and reduce unnecessary traffic.

As a result of this transition, we will no longer be accepting emails to registrations@thefa.com. Instead, customers will be directed to submit a ticket, which streamlines the query submission process, ensuring prompt routing to the appropriate member of the team for resolution, based on the information provided. This approach ensures timely and accurate responses within a traceable timeframe - all tickets will also be subject to target processing times. 

Whilst we acknowledge this represents a departure from previous communication methods, we are confident that it will enable the Player Status team to deliver a quicker and more effective service. We would be grateful for your cooperation and understanding during the initial period of transition to the new platform. Customers will receive a satisfaction survey upon resolution of your issue, which we would encourage you to complete to assist us in continuing to enhance our handling of your queries.